If you need to make a claim, please fill out a Cargo Loss and Damage Claim form and return to the person who is dealing with your booking. Please download the claims handling guide and submit your claim to your account manager or the member of the team handling your booking which will allow us to process your claim.
It is important that your claim is lodged immediately upon the delivery of your consignment and that any reservations regarding the condition of your cargo have been written on the delivery note.
You may find it useful to read our Incoterm 2010 guide which defines international standard trade definitions and highlights the risks and responsibilities between buyers and sellers.
What happens once you have lodged your claim?
If insurance cover has been contracted by you to Cardinal Maritime, it is likely that we will arrange for a cargo surveyor to visit you and inspect the consignment.
In the event that insurance has not been contracted to Cardinal Maritime, it will be necessary for you to make your own arrangements for a surveyor to inspect the cargo and notify your insurance provider if applicable.
Any such claims will be limited in accordance with our terms and condition as outlined on the shipping documentation provided. It is unlikely that the extent of this liability will adequately cover your claim.
How long after the date of arrival can you lodge your claim?
All claims must be made immediately upon delivery of the cargo. Indeed, it is essential that upon receipt of the shipment, any reservations regarding the condition of the cargo are written on the delivery note.
Claims must generally be made within 14 days of the delivery being received but please refer to the shipping documentation issued as this can vary from country to country.