Lodge a claim
It is important that your claim is lodged immediately upon delivery of your consignment and that any reservations regarding the condition of your cargo have been written on the delivery note.
It may be useful for you to view our incoterms guide which outlines at which point the risk of insurance passes from the seller to the buyer as it may be necessary for you to inform your supplier or purchaser that the goods have been received in a damaged condition.
If insurance cover has been contracted by you to Cardinal Maritime
If you have formally instructed Cardinal Maritime to provide insurance for you, it is likely that we will arrange for a cargo surveyor to visit you and inspect the consignment. Please complete a claim form and submit the same to your account manager or the member of the team handling your booking which will allow us to process your claim.
If you have not contracted insurance cover to Cardinal Maritime
In the event that insurance has not been contracted to Cardinal Maritime, it will be necessary for you to make your own arrangements for a surveyor to inspect the cargo and notify your insurance provider if applicable.
Any such claims will be limited in accordance with our terms and conditions as outlined on the shipping documentation provided. It is unlikely that the extent of this liability will adequately cover your claim. In order that we may consider your claim and provide you with formal feedback, please complete a claim form and submit the same to your account manager or the member of the team handling your booking.